SHIPPING AND RETURN POLICY

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• Shipment processing time

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All orders are usually shipped within 1-2 business day. 

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• Shipping rates and delivery estimates

 

Within the USA

 

Shipment method: USPS - Priority mail

Estimated delivery time: 3-5 business days

Shipment cost: Free

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Shipment method: USPS - Priority mail express

Estimated delivery time: 2 business days

Shipment cost: $26.95

 

Shipping worldwide

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Shipment method: USPS - Priority mail international

Shipment cost : $39.95

Estimated delivery time: Depending each country

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Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Odile Toys Inc. is not responsible for packages delayed or detained in Customs.

 

Odile Toys Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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• Discreet Shipping

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All of our packages are shipped discreetly, in a plain box or envelope.

Please note that the sender’s name displayed is Odile Toys Inc.

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• Shipment to P.O. boxes or APO/FPO addresses

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Unfortunately, United States Postal Service (USPS) packages are not insured and Odile Toys Inc. will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Shipment confirmation and order tracking

An email will be sent to buyers within 24 hours after order fulfilment with shipping confirmation and tracking number (when applicable).

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• Returns Policy

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Defective Products

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If you have received a defective item, please contact our team at support@odiletoys.com to process of replacement through the manufacturer warranty. Photos or videos showing the defective product may be requested by Odile Toys Inc. to assess the replacement.

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Incorrect Item Shipped 

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If there is a mistake in the item shipped, please let us know and we will replace it for you.

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Incorrect Product Ordered

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For the safety of our employees and customers, and following the industry standards as well, our dilators are not able to be restocked. We do not accept returns.

 

• Refund policy

 

Please note that all sales are final. For the safety of our employees and customers, and following the industry standards as well, our dilators are not able to be restocked. We do not process refund.

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If you have any additional concerns about an order, please contact our our team at support@odiletoys.com.